Pay attention to the details
Many Massage Therapists can give a great massage, the extras are often what keep client's coming back! Consider the following:
• Make notes on personal events that clients share with you so that you can ask about them in future appointments. For example, if a client tells you their mother is ill, you can ask them how she is doing in your next session. This makes clients feel cared for & understand that you are listening to them.
• Make your massage room & table as comfortable for clients as possible. For example, you can extra padding & optional heat to your table.
Ask clients to rebook
It might seem obvious but you would be surprised at how many therapists forget the importance of asking clients to rebook their massage appointments before they leave their session. After a massage, most clients are feeling extremely relaxed & may be a bit out of it. They are relying on your team to guide them through the checkout & rebooking process. Invite your clients back for a follow-up massage session or even get them on the books for a regular day & time.
Make it easy
• Review your processes to ensure that you & your team are offering the best experience to your clients
• Make rebooking easy for clients through online schedulers, email, text & phone calls
• Follow-up with clients after appointments & when you haven't seen them in a while to keep your business top of mind
Free Client Recall Template
